Shipping policy
Vieur Shipping Policy
Thank you for shopping with Vieur! We’re committed to getting your streetwear order to you as quickly and safely as possible. Please take a moment to read our shipping policy to ensure you have all the information you need regarding your order.
Processing Time
- Order Processing: All orders are processed within 1-3 business days (Monday–Friday, excluding holidays). Orders are not shipped or delivered on weekends or holidays.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order is processed and shipped, you will receive a separate shipping confirmation email with tracking details.
Shipping Methods & Rates
We offer a variety of shipping methods to suit your needs. The available options will be shown at checkout based on your location.
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Standard Shipping: 5-7 business days (within the UK)
- Rate: Calculated at checkout based on your location.
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Expedited Shipping: 2-3 business days (within the UK)
- Rate: Calculated at checkout based on your location.
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International Shipping: 7-14 business days (varies by country)
- Rate: Calculated at checkout based on your location.
Note: Shipping times may vary depending on factors such as the destination country, customs processing, and shipping carrier delays, especially during peak times like holidays.
Shipping Locations
- Domestic: We currently ship within the United Kingdom.
- International: We ship to select international countries. Please check if your country is available during checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your package through the provided carrier’s website or directly through your order status page.
Shipping Delays
While we make every effort to ensure your order arrives on time, we are not responsible for delays caused by:
- Shipping carrier delays.
- Weather events, natural disasters, or other unforeseen circumstances.
- Customs delays for international shipments.
If your package is delayed or lost in transit, please contact the shipping carrier directly using your tracking number. If you need further assistance, feel free to reach out to us at vieur24@gmail.com, and we’ll help as best as we can.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for any errors in the shipping address provided by the customer. If you notice a mistake in your shipping address after placing the order, please contact us immediately at vieur24@gmail.com. We will do our best to update the address before the order is processed and shipped. However, we cannot guarantee changes after the order has been shipped.
Lost or Stolen Packages
Vieur is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your tracking shows "delivered," but you have not received your package, please:
- Check with neighbors or other household members.
- Contact your local postal carrier or courier service.
- File a claim with the shipping carrier.
If you have any issues with your package delivery, please contact us at vieur24@gmail.com, and we’ll assist you in filing a claim.
Customs & Duties (International Orders)
For international orders, customs fees, taxes, and import duties may apply and are the responsibility of the customer. These fees vary by country and are not included in the shipping cost at checkout. Please check with your local customs office for more information on potential charges.
Packaging
All orders are carefully packaged to ensure your items arrive in perfect condition.
Contact Us
If you have any questions or concerns about your order or our shipping policies, please don't hesitate to reach out to us:
- Email: vieur24@gmail.com
We appreciate your support and look forward to getting your Vieur products to you as soon as possible!
Important Notes:
- This shipping policy applies to all orders placed on the Vieur website.
- By placing an order, you agree to the terms of our shipping policy.